The YES Team!

We believe the answer is YES and if it’s not yes it’s YES, and if it’s still not yes it’s YES!

Hospitality Management has curated a diverse team of PNW based, passionate hospitality professionals, focused on exceeding your expectations. By leveraging our resources, expertise and passion, we provide consulting solutions that will improve your business and assist you in delivering a memorable guest experience.

With a collective 99+ years’ of diverse experience in all aspects of hotel + restaurant operations, including pre-opening + technical services, technology, concept development, marketing, sales, revenue management, beverage, culinary, operations and finance, the team at Hospitality Management has the ability to apply itself to a wide variety of responsibilities. We have a collaborative management style and a drive for perfection, equally matched by our good humor. We love what we do, so get ready,  we plan on exceeding your expectations!

Quentin Incao

Quentin IncaoCEO + Hospitality Guru
Capitalizing on Quentin’s 26+ years of experience as a sharp, results-driven hotel operations and food + beverage leader, QHM can support the entire lifecycle of your hotel or restaurant project, from concept to operation.

For a complete list of hospitality consulting services available from Quentin Incao & the QHM team, please read further or click on What We Do. For insight into Quentin’s hospitality background, please visit Who We Are.

Aiden Incao

Aiden IncaoHead of Kids Gaming, Technology + Activities
Audrey Fan

Audrey FanSales + Marketing + Event Logistics
Click + And Become A Big Fan Of Audrey!

Sales & Marketing Management Recruiting

Interim Sales Management and Support

Interim Director of Sales & Marketing

Brand Design, Marketing Strategy, Search Engine Optimization, Collateral Design and Execution, Website Design and Execution

Event Strategy and Management – restaurant/hotel opening events, customer events & trade show strategy

Audrey Fan joins the team with progressive sales, marketing & branding experience. She has a closer mentality while delivering the highest level of customer service fostering strong client relationships & repeat clientele. Audrey has strong experience with, association, government, non-profit & corporate accounts including Fortune 100 companies. Audrey’s background includes time spent at the Seattle Grand Hyatt, Paramount Hotel, ARF Productions and EVenues. Audrey has worked with such sales/RFP systems as Envision, Cvent, Starlit, SpeedRFP as well as Salesforce.

Kathryn Baker

Kathryn BakerRevenue Management
Click + To See How Kathryn Can Support Your Revenue Management Goals

Pre-Opening Support for new hotels

Interim Support for existing hotels (on site + remote)

Ongoing support for operating hotels

Revenue Management Oversight + Asset Revenue Management

In 1998, Kathryn assumed the role of Regional Director of Revenue Management for Starwood Hotels at the time of the Sheraton and Westin integration. Kathryn supervised revenue management in the Mid-Atlantic region, which was comprised of 40+ hotels within seven different brands ranging from small airport hotels to resorts and conference hotels.

As the corporate Director of Revenue Management in 2000 for the Lodging Division of Intrawest Corporation, Kathryn introduced Revenue Management as a culture and discipline to Intrawest’s North American resorts as the company increased its inventory to over 10,000 available units.   In this capacity, Kathryn facilitated training on revenue management and sales topics to audiences large and small, co-facilitated the Intrawest Destination Sales School, as well as created Intrawest’s Revenue Management University and managed its annual meetings.

The past few years Kathryn has taken on a consulting role, assisting clients with widely varied revenue management needs, consulting on both development and existing projects for hotels and resorts from 26 rooms to full-service, multi-unit resorts. Projects have included revenue management oversight for hotel asset managers, training and establishment of the revenue management discipline, transition management, and task force property revenue management. Kathryn has worked with such systems as Opera, Maestro, RoomMaster, Visual Matrix (PMS), CRS/BE – MyFidelio, Synxis, iHotelier and numerous partner extranets.

Dana Story

Dana StoryDirector of Finance/Controller
Click + To See How Dana Can Provide Financial Support

Acting Director of Finance (Controller) – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Due Diligence for transitioning properties

Acting Corporate VP of Finance for new hotel management companies

  • Create financial structure for hotels, including COA, reporting structure,
  • Pre-Opening Budgets
  • Assist in hiring Controller/DoFs for opening and takeover properties, etc. (domestic and international)

Back office system transitions

Standard Operating Procedures and Policies for Finance Division

Balance sheet and bank reconciliations

and much more

Dana is a 30+ year hospitality veteran with a wide variety of both operational and finance/accounting experience. Having worked with Kimpton, Hilton, Starwood, and Red Lion Hotels along with numerous independents, Dana’s background includes all facets from pre-opening through asset sales as well as strong expertise in accounting and PMS/POS system management.

Dana started consulting in 2009 to meet the short/long term interim needs of operators and owners for finance/accounting support. This includes both the on-property and corporate levels.  With an MBA in Finance, Dana’s brings a vast knowledge of bottom line managerial skills designed to make an immediate positive impact.

Kelly Ladner

Kelly LadnerDirector of Finance/Controller
Click + To See How Kelly Can Provide Financial Support

Acting Director of Finance (Controller) – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Due Diligence for transitioning properties

Acting Corporate VP of Finance for new hotel management companies

  • Create financial structure for hotels, including COA, reporting structure,
  • Pre-Opening Budgets
  • Assist in hiring Controller/DoFs for opening and takeover properties, etc. (domestic and international)

Back office system transitions

Standard Operating Procedures and Policies for Finance Division

Balance sheet and bank reconciliations

and much more

Kelly has over 15 years of financial experience in the hospitality industry, holding such positions as Director of Finance at Starwood’s Westin Mission Hills Resort, Area DOF for 7 Wyndham properties, Director of Operations for Thayer Lodging and CFO for a casino/gaming company. He has exceptional business acumen and partners with property management teams to explore opportunities for improvement and cost reductions.

Eric Truglas

Eric TruglasExecutive Chef-Culinary Support
Click + To Learn More About Eric’s Culinary Support

Menu development

Recipes & Procedures

Culinary Training

Interim Executive Chef Support

Seattle based, Eric Truglas is a native of Paris and a graduate of the Culinary State School and Hotel, Tourism and Restaurant Management University in Versailles, France. Eric is an Epicurean Master Chef, cookbook author, and recently accepted as “Maitre Cuisinier de France”. He is a down to earth, very outgoing seasoned professional with many years of progressive management experience within the Food, Beverage and Hospitality industry. Eric has served as Chef de Cuisine, Executive Chef, Food & Beverage Director and Culinary Director for hotels, resorts, and luxury private golf & country clubs in California, Boston, US Virgin Islands, England and Florida.

Until October 2015, Eric was an integral part of the Semiahmoo team that re-opened, re-positioned and revived this iconic Washington state hotel & resort.  Previous to Semiahmoo Resort, Eric owned restaurants, bakeries and cafes in Florida and was responsible for multiple resort/hotel food and beverage operations as their Executive Chef/Culinary Director.

Erik Hakkinen

Erik HakkinenMixologist + Cocktail Programs + Bar Training
Click + And Discover How Erik Can Make You Some Delicious Cocktails

cocktail & menu development

spirit menu development

private barrel selections

staff fundamentals training

cocktail and spirit training

bar manager training

bar efficiency consultation

event execution

Erik Hakkinen has been a fixture of Seattle’s bartending scene for nearly 20 years. Having spent a decade at the renowned Zig Zag Café, Erik left in 2017 to open his own cocktail bars, Roquette in Belltown and Pink Lady in the historic Seven Seas Building. In 2012, Erik co-founded the now nationally-recognized Back Bar Project, a craft spirits import company focusing on mezcal, rum, vermouth, and French liqueurs. Erik’s drinks and likeness have been featured in publications such as Seattle Weekly, The Stranger, Seattle Met, Sunset, Imbibe, Details, Playboy, and GQ.

Visit Erik on Instagram

Dave Coleman

Dave ColemanProcurement + Cost Controls + Inventory Management
Click + To See How Dave Can Find $$ You Didn’t Know You Had!

Purchasing Audits/Supply Chain Reviews

Property Savings Assessments

Vendor Contract Negotiations

Cost Containment

Rebates and Deviations

Inventory Controls

Dave is one of the leading procurement experts in the PNW hospitality industry.  He brings over 25 years of experience implementing purchasing programs which have drastically reduced costs in all areas for various high-end properties, such as Salish Lodge & Spa, Hotel 1000, Willows Lodge, as well as numerous properties nationwide.  Most recently he was able to negotiate, create and commence all programs, agreements and contracts for a collection of properties in the Pacific Northwest, resulting in a savings of over $520,000 within a two-and-a-half-year period. 

Dave specializes in property savings assessments, contract negotiations, inventory controls (both food and beverage), cost containment, FF&E and OS&E purchases, property openings, resourcing, rebates and deviations.  Prior to Dave joining the team, he worked as the Corporate Director of Purchasing for Columbia Hospitality and was most recently the Regional Director of Purchasing for Benchmark Hospitality International.

Yashar Shayan

Yashar ShayanSommelier + Wine Programs + Wine Education
Click + To See How Yashar Can Support Your Wine Program?

Wine Program & Menu Development

Staff Wine Education & Service Training

Wine Inventory Analysis

Food & Wine Pairings

Yashar Shayan is the founder of, an innovative online wine shop concept focused on hard to find boutique wines. He is a Level 2 Certified Sommelier with the Court of Master Sommeliers, has Level 3 Advanced Certificate from the Wine & Spirits Education Trust in London, and Level 2 certificate from the International Sommelier Guild. He holds additional certifications in Champagne, Spanish Wine and Port. Prior to starting, Yashar served as the Sommelier for many Wine Spectator award-winning restaurants in the Seattle area. Most recently he had the honor of overseeing the wine program at the Willows Inn on Lummi Island, where he partnered with Chef Blaine Wetzel, Food & Wine Magazine’s “Best New Chef” and James Beard Award Nominee.

Katie Stouffer

Katie StoufferCraft Beer Advocate + Beer Programs + Service Training
Click + To See What Katie Knows About Water + Malt + Hops + Yeast

Proper Glassware Etiquette Training

Food + Beer Pairing

Development of Beer Programs + Menus

Restaurant Staff Service + Sales Training

Events & Beer Education Classes

Beer Dinner Coordination

Corporate Team Building

As a member of the Washington and Michigan Brewers Guild and the Brewers Association, Katie is committed to the education and knowledge of craft beer in the state of Washington. Katie is very knowledgeable of state, national and international microbrewery selections, brewing processes, distribution methods and laws. As a craft beer advocate and beverage specialist for The HopCat, Katie was instrumental in achieving the rating of “#3 Beer Bar in the world” as ranked by Beer Advocate Magazine.

Laila Ghambari

Laila GhambariCertified Barista + Coffee Programs + Service Training
Click + And Have Coffee With The 2014 United States Barista Champion

Café Design

Updating/Redesign of an existing Coffee business

Development of Coffee Programs

Staff Education + Training

Barista Staff Searches

Events & Coffee Education Classes

Product Development/Menu Building

Laila Ghambari is the 2014 United States Barista Champion, winning the title right here in Seattle. Laila has over 10 years of coffee industry experience but you could really say she grew up in it. Laila’s current role is Director of Coffee for her families 20-year-old coffee company Cherry Street Coffee House.

Her participation in industry events, and traveling the world for coffee, Laila has her finger on the pulse of the growing and changing coffee scene. Her emersion into the industry has allowed her to develop strong relationships with roasters around the world and has worked on nearly every piece of coffee equipment imaginable. Having spent nearly all her life in the city of Seattle, and being an intricate player in building the vibrate coffee community in Seattle, she is well connected with the local coffee scene.

Credentials: 10+ years experience * SCAA Level 1 and Level 2 certified barista * SCAA Instructor Certified * SCAA Lead Instructor Article Article

New Team Members Coming Soon!

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We are so excited that you took a few moments to review our diverse team. We stand ready to assist you and will make every effort to exceed your expectations!

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