The YES Team!

We believe the answer is YES and if it’s not yes it’s YES, and if it’s still not yes it’s YES!

Q Hospitality Management has curated a diverse team of passionate hospitality professionals, focused on exceeding your expectations. By leveraging our resources, expertise and passion, we provide consulting solutions that will improve your business and assist you in delivering a memorable guest experience.

With a collective 99+ years’ of diverse experience in all aspects of hotel + restaurant operations, including pre-opening + technical services, technology, concept development, marketing, sales, revenue management, F&B, Glamping, RV, operations and finance, the team at Q Hospitality Management has the ability to apply itself to a wide variety of responsibilities. We have a collaborative management style and a drive for perfection, equally matched by our good humor. We love what we do, so get ready, we plan on exceeding your expectations!

Quentin Incao
Quentin IncaoCEO + Hospitality Guru
Capitalizing on Quentin’s 30+ years of experience as sharp, results-driven hotel operations and food + beverage leader, QHM can support the entire lifecycle of your Hotel, Glamping or RV Park/Resort project, from concept to operation.

For a complete list of hospitality consulting services available from Quentin the QHM team, please read further or click on What We Do. For insight into Quentin’s hospitality background, please visit Who We Are.

Audrey Fan
Audrey FanSales + Marketing + Event Logistics

Sales & Marketing Management Recruiting

Interim Sales Management and Support

Interim Director of Sales & Marketing

Brand Design, Marketing Strategy, Search Engine Optimization, Collateral Design and Execution, Website Design and Execution

Event Strategy and Management – restaurant/hotel opening events, customer events & trade show strategy

Audrey Fan joins the team with progressive sales, marketing & branding experience. She has a closer mentality while delivering the highest level of customer service fostering strong client relationships & repeat clientele. Audrey has strong experience with, association, government, non-profit & corporate accounts including Fortune 100 companies. Audrey’s background includes time spent at the Seattle Grand Hyatt, Paramount Hotel, ARF Productions and EVenues. Audrey has worked with such sales/RFP systems as Envision, Cvent, Starlit, SpeedRFP as well as Salesforce.

Kathryn Baker
Kathryn BakerRevenue Management

Pre-Opening Support for new hotels

Interim Support for existing hotels (on site + remote)

Ongoing support for operating hotels

Revenue Management Oversight + Asset Revenue Management

In 1998, Kathryn assumed the role of Regional Director of Revenue Management for Starwood Hotels at the time of the Sheraton and Westin integration. Kathryn supervised revenue management in the Mid-Atlantic region, which was comprised of 40+ hotels within seven different brands ranging from small airport hotels to resorts and conference hotels.

The past few years Kathryn has taken on a consulting role, assisting clients with widely varied revenue management needs, consulting on both development and existing projects for hotels and resorts from 26 rooms to full-service, multi-unit resorts. Projects have included revenue management oversight for hotel asset managers, training and establishment of the revenue management discipline, transition management, and task force property revenue management. Kathryn has worked with such systems as Opera, Maestro, RoomMaster, Visual Matrix (PMS), CRS/BE – MyFidelio, Synxis, iHotelier and numerous partner extranets.

Dana Story
Dana StoryDirector of Finance/Controller

Acting Director of Finance (Controller) – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Due Diligence for transitioning properties

Acting Corporate VP of Finance for new hotel management companies

  • Create financial structure for hotels, including COA, reporting structure,
  • Pre-Opening Budgets
  • Assist in hiring Controller/DoFs for opening and takeover properties, etc. (domestic and international)

Back office system transitions

Standard Operating Procedures and Policies for Finance Division

Balance sheet and bank reconciliations

and much more

Dana is a 30+ year hospitality veteran with a wide variety of both operational and finance/accounting experience. Having worked with Kimpton, Hilton, Starwood, and Red Lion Hotels along with numerous independents, Dana’s background includes all facets from pre-opening through asset sales as well as strong expertise in accounting and PMS/POS system management.

Dana started consulting in 2009 to meet the short/long term interim needs of operators and owners for finance/accounting support. This includes both the on-property and corporate levels. With an MBA in Finance, Dana’s brings a vast knowledge of bottom line managerial skills designed to make an immediate positive impact.

Mickey Tveter
Mickey TveterDirector of Finance/Controller

Acting Interim Director of Finance/Controller – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Glampground and RV Resort Openings

Due Diligence for transitioning properties

Standard Operating Procedures and Policies for the Finance Division

Balance sheet and bank reconciliations

Day to day accounting support for QHM managed properties

and much more

Mickey brings 15 years of hospitality accounting experience, with 10 as a Director of Finance. He enjoys working in all segments of the industry from campgrounds to large resorts in all corners of this amazing country. He graduated from George Washington University with a Master’s of Business (Tourism Administration.) In his spare time he enjoys hiking with his dog and spending time with his wife of 21 years.

Dave Coleman
Dave ColemanProcurement + Cost Controls + Inventory Management

Purchasing Audits/Supply Chain Reviews

Property Savings Assessments

Vendor Contract Negotiations

Cost Containment

Rebates and Deviations

Inventory Controls

Dave is one of the leading procurement experts in the PNW hospitality industry. He brings over 25 years of experience implementing purchasing programs that have drastically reduced costs in all areas for various high-end properties, such as Salish Lodge & Spa, Hotel 1000, and Willows Lodge, as well as numerous properties nationwide. Most recently he was able to negotiate, create and commence all programs, agreements and contracts for a collection of properties in the Pacific Northwest, resulting in a savings of over $520,000 within a two-and-a-half-year period. Dave specializes in property savings assessments, contract negotiations, inventory controls (both food and beverage), cost containment, FF&E and OS&E purchases, property openings, resourcing, rebates and deviations. Prior to Dave joining the team, he worked as the Corporate Director of Purchasing for Columbia Hospitality and was most recently the Regional Director of Purchasing for Benchmark Hospitality International.

John Griffiths + Outbound Kitchens
John Griffiths + Outbound KitchensExecutive Chef + Founder of Outbound Kitchens
  • Site review
  • Concept development
  • Equipment selection and layout
  • Municipal approvals
  • Menu R&D
  • Vendor selection (local and regional)
  • Recruitment
  • Training
  • Management

With over 20 years of culinary leadership in luxury, single, and multi-unit operations from New York to San Francisco, John’s culinary achievements have been recognized in over 40 publications including The New York Times; James Beard Foundation; The Michelin Guide; and The San Francisco Chronicle. John was instrumental in the successful growth of RH Hospitality’s $55M+ restaurant platform across North America. As an avid outdoor athlete, John realized there were people like him looking for those rare experiences at the nexus of food and adventure. With that in mind, he launched Outbound Kitchen, to create bespoke food and beverage solutions that deliver authentic experiences for outdoor hospitality guests and operators.

Harry Mills
Harry MillsExecutive Chef + Restaurant + Culinary Operations
  • Menu Engineering
  • Seasonal Menu Adaptation
  • Management by Menu
  • Menu Design
  • Food Cost Control
  • Labor Cost Control
  • POS Integration
  • Station Balance and Expediting
  • Restaurant Floor Plans to Maximize Seating or Luxury
  • Kitchen Design
  • Service Training
  • Wine Buying and Marketing
  • Food and Wine Pairing
  • Food Provisioning
  • Inventory Control
  • Culinary Technique
  • Sanitation Practices
  • Safety Training
  • Waste Management

Harry has 30 years of experience in the hospitality industry, most as an executive chef or culinary director.  Harry started his career at 16 washing dishes at a busy Red Robin and fell in love with the industry right away. Despite attending the University of Washington for a degree in Political Science, he always felt the restaurant and hospitality industry calling to him. Finally, in 2006, he enrolled in the very first class at the Art Institute of Seattle’s School of Culinary Arts, where he later returned to be an instructor for seven years.  Harry has held various roles within Heavy Restaurant Group, including Culinary Director, Executive Chef of three Bellevue Restaurants sharing a single production kitchen, as well as multiple stints as Executive Chef of Purple Café and Wine Bar in downtown Seattle.  Harry also served as the Director of Culinary for Providence Health across six Western states. Nicknamed “Coach”, Harry has always incorporated teaching, mentoring, and coaching into his management style.  Now a Private Chef and Consultant, Harry is making himself available to share his 30 years of experience.

While not listed on our website, through our consultant, partner, and vendor relationships, we have a long list of support team members, from branding and web/logo design to culinary, sales, and operations.

We are so excited that you took a few moments to review our diverse team. We stand ready to assist you and will make every effort to exceed your expectations!

Please Help Me!
Please Help Me!