The YES Team!

We believe the answer is YES and if it’s not yes it’s YES, and if it’s still not yes it’s YES!

Q Hospitality Management has curated a diverse team of PNW based, passionate hospitality professionals, focused on exceeding your expectations. By leveraging our resources, expertise and passion, we provide consulting solutions that will improve your business and assist you in delivering a memorable guest experience.

With a collective 99+ years’ of diverse experience in all aspects of hotel + restaurant operations, including pre-opening + technical services, technology, concept development, marketing, sales, revenue management, beverage, culinary, operations and finance, the team at Q Hospitality Management has the ability to apply itself to a wide variety of responsibilities. We have a collaborative management style and a drive for perfection, equally matched by our good humor. We love what we do, so get ready, we plan on exceeding your expectations!

Quentin Incao
Quentin IncaoCEO + Hospitality Guru
Capitalizing on Quentin’s 26+ years of experience as a sharp, results-driven hotel operations and food + beverage leader, QHM can support the entire lifecycle of your hotel or restaurant project, from concept to operation.

For a complete list of hospitality consulting services available from Quentin Incao & the QHM team, please read further or click on What We Do. For insight into Quentin’s hospitality background, please visit Who We Are.

Aiden Incao
Aiden IncaoHead of Kids Gaming, Technology + Activities
Audrey Fan
Audrey FanSales + Marketing + Event Logistics

Sales & Marketing Management Recruiting

Interim Sales Management and Support

Interim Director of Sales & Marketing

Brand Design, Marketing Strategy, Search Engine Optimization, Collateral Design and Execution, Website Design and Execution

Event Strategy and Management – restaurant/hotel opening events, customer events & trade show strategy

Audrey Fan joins the team with progressive sales, marketing & branding experience. She has a closer mentality while delivering the highest level of customer service fostering strong client relationships & repeat clientele. Audrey has strong experience with, association, government, non-profit & corporate accounts including Fortune 100 companies. Audrey’s background includes time spent at the Seattle Grand Hyatt, Paramount Hotel, ARF Productions and EVenues. Audrey has worked with such sales/RFP systems as Envision, Cvent, Starlit, SpeedRFP as well as Salesforce.

Kathryn Baker
Kathryn BakerRevenue Management

Pre-Opening Support for new hotels

Interim Support for existing hotels (on site + remote)

Ongoing support for operating hotels

Revenue Management Oversight + Asset Revenue Management

In 1998, Kathryn assumed the role of Regional Director of Revenue Management for Starwood Hotels at the time of the Sheraton and Westin integration. Kathryn supervised revenue management in the Mid-Atlantic region, which was comprised of 40+ hotels within seven different brands ranging from small airport hotels to resorts and conference hotels.

As the corporate Director of Revenue Management in 2000 for the Lodging Division of Intrawest Corporation, Kathryn introduced Revenue Management as a culture and discipline to Intrawest’s North American resorts as the company increased its inventory to over 10,000 available units. In this capacity, Kathryn facilitated training on revenue management and sales topics to audiences large and small, co-facilitated the Intrawest Destination Sales School, as well as created Intrawest’s Revenue Management University and managed its annual meetings.

The past few years Kathryn has taken on a consulting role, assisting clients with widely varied revenue management needs, consulting on both development and existing projects for hotels and resorts from 26 rooms to full-service, multi-unit resorts. Projects have included revenue management oversight for hotel asset managers, training and establishment of the revenue management discipline, transition management, and task force property revenue management. Kathryn has worked with such systems as Opera, Maestro, RoomMaster, Visual Matrix (PMS), CRS/BE – MyFidelio, Synxis, iHotelier and numerous partner extranets.

Dana Story
Dana StoryDirector of Finance/Controller

Acting Director of Finance (Controller) – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Due Diligence for transitioning properties

Acting Corporate VP of Finance for new hotel management companies

  • Create financial structure for hotels, including COA, reporting structure,
  • Pre-Opening Budgets
  • Assist in hiring Controller/DoFs for opening and takeover properties, etc. (domestic and international)

Back office system transitions

Standard Operating Procedures and Policies for Finance Division

Balance sheet and bank reconciliations

and much more

Dana is a 30+ year hospitality veteran with a wide variety of both operational and finance/accounting experience. Having worked with Kimpton, Hilton, Starwood, and Red Lion Hotels along with numerous independents, Dana’s background includes all facets from pre-opening through asset sales as well as strong expertise in accounting and PMS/POS system management.

Dana started consulting in 2009 to meet the short/long term interim needs of operators and owners for finance/accounting support. This includes both the on-property and corporate levels. With an MBA in Finance, Dana’s brings a vast knowledge of bottom line managerial skills designed to make an immediate positive impact.

Kelly Ladner
Kelly LadnerDirector of Finance/Controller

Acting Director of Finance (Controller) – hotels, resorts

Turnover and Training of new DoF (Controller) – hotels, resorts

Hotel /Resort Openings

Due Diligence for transitioning properties

Acting Corporate VP of Finance for new hotel management companies

  • Create financial structure for hotels, including COA, reporting structure,
  • Pre-Opening Budgets
  • Assist in hiring Controller/DoFs for opening and takeover properties, etc. (domestic and international)

Back office system transitions

Standard Operating Procedures and Policies for Finance Division

Balance sheet and bank reconciliations

and much more

Kelly has over 15 years of financial experience in the hospitality industry, holding such positions as Director of Finance at Starwood’s Westin Mission Hills Resort, Area DOF for 7 Wyndham properties, Director of Operations for Thayer Lodging and CFO for a casino/gaming company. He has exceptional business acumen and partners with property management teams to explore opportunities for improvement and cost reductions.

Justin Everett
Justin EverettExecutive Chef-Culinary & Restaurant Consultant
  • F&B Master Planning
  • Concept Development
  • Restaurant & Kitchen Design
  • Schematic Rendering
  • Feasibility Studies
  • Reporting & Financial Systems
  • Menu Evaluation & Development
  • Operational Analysis & Systems
  • Talent Recruiting & Development
  • Pre-opening & Launch Support
  • General Consulting
  • Opportunity Development

Wood and Perle was founded in 2018 by Chef Justin Everett, an acclaimed tastemaker recognized for inspired innovation, energetic leadership, and high-level execution. Justin has a proven track record of building topflight hospitality operations and strategically focused menu development in the San Francisco Bay Area and California Wine Country. Wood and Perle was born from his passion for creative collaboration and the unmatched satisfaction of providing a truly memorable guest experience.

Early in his career, Justin was mentored within the Auberge du Sole & Thomas Keller Restaurant Groups. In 2005, Justin and a group of French Laundry alumni opened EDK restaurant in Sonoma, CA. There he gained numerous awards and accolades, including “Best Chef of Napa / Sonoma “, Michelin Guide Recommendations and 944 Magazine’s “Most Buzz-Worthy Chefs in America”.

In 2010 Justin became a featured Chef at The James Beard House in NYC, and annual L.A. / Pebble Beach Food & Wine events. Shortly wanderlust set in and Justin set off to Europe, working in Michelin decorated Spanish and French kitchens.

Upon returning, Justin became Executive Chef of one of the Bay Area’s top culinary destinations, Cavallo Point in Sausalito, CA. Here, Justin and his team developed a world-class food culture centered around innovative cuisine and sustainability.

Justin has always felt a strong dedication to social responsibility and in 2013 he Co-Founded the Conscious Kitchen, a program that transitions school lunch programs from unhealthy, over processed food, to clean from scratch meals, prepared by chefs. Its goals are to ensure children have access to healthy, nourishing food, thereby promoting healthy lifestyle choices, and reducing obesity and diabetes.

Justin also serves on the board for Farms for Life. A Washington based organization facilitating food access to underserved communities while supporting the farmers who grow it.

Erik Hakkinen
Erik HakkinenMixologist + Cocktail Programs + Bar Training

cocktail & menu development

spirit menu development

private barrel selections

staff fundamentals training

cocktail and spirit training

bar manager training

bar efficiency consultation

event execution

Erik Hakkinen has been a fixture of Seattle’s bartending scene for nearly 20 years. Having spent a decade at the renowned Zig Zag Café, Erik left in 2017 to open his own cocktail bars, Roquette in Belltown and Pink Lady in the historic Seven Seas Building. In 2012, Erik co-founded the now nationally-recognized Back Bar Project, a craft spirits import company focusing on mezcal, rum, vermouth, and French liqueurs. Erik’s drinks and likeness have been featured in publications such as Seattle Weekly, The Stranger, Seattle Met, Sunset, Imbibe, Details, Playboy, and GQ.

Visit Erik on Instagram

Dave Coleman
Dave ColemanProcurement + Cost Controls + Inventory Management

Purchasing Audits/Supply Chain Reviews

Property Savings Assessments

Vendor Contract Negotiations

Cost Containment

Rebates and Deviations

Inventory Controls

Dave is one of the leading procurement experts in the PNW hospitality industry. He brings over 25 years of experience implementing purchasing programs which have drastically reduced costs in all areas for various high-end properties, such as Salish Lodge & Spa, Hotel 1000, Willows Lodge, as well as numerous properties nationwide. Most recently he was able to negotiate, create and commence all programs, agreements and contracts for a collection of properties in the Pacific Northwest, resulting in a savings of over $520,000 within a two-and-a-half-year period.

Dave specializes in property savings assessments, contract negotiations, inventory controls (both food and beverage), cost containment, FF&E and OS&E purchases, property openings, resourcing, rebates and deviations. Prior to Dave joining the team, he worked as the Corporate Director of Purchasing for Columbia Hospitality and was most recently the Regional Director of Purchasing for Benchmark Hospitality International.

Yashar Shayan
Yashar ShayanSommelier + Wine Programs + Wine Education

Wine Program & Menu Development

Staff Wine Education & Service Training

Wine Inventory Analysis

Food & Wine Pairings

Yashar Shayan is the founder of, an innovative online wine shop concept focused on hard to find boutique wines. He is a Level 2 Certified Sommelier with the Court of Master Sommeliers, has Level 3 Advanced Certificate from the Wine & Spirits Education Trust in London, and Level 2 certificate from the International Sommelier Guild. He holds additional certifications in Champagne, Spanish Wine and Port. Prior to starting, Yashar served as the Sommelier for many Wine Spectator award-winning restaurants in the Seattle area. Most recently he had the honor of overseeing the wine program at the Willows Inn on Lummi Island, where he partnered with Chef Blaine Wetzel, Food & Wine Magazine’s “Best New Chef” and James Beard Award Nominee.

New Team Members Coming Soon!

We are so excited that you took a few moments to review our diverse team. We stand ready to assist you and will make every effort to exceed your expectations!

Please Help Me!
Please Help Me!